This Privacy Policy explains how Birch Sales T/A AirCon Press Fittings collects, uses, and protects your information, in line with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018.
Information We Collect
We only collect the personal details needed to process your orders and provide you with the best possible service. This may include:
- Name
- Address
- Email address
- Telephone number
- Payment method (please note: we do not store payment details)
By using our website and placing an order, you consent to us collecting and using your information for these purposes.
For your convenience, our system securely stores your details so you don’t need to re-enter them for future orders. Your account record also includes the contact details used at the time of each order.
Information from Communications
The information we collect depends on how you interact with us through the website. For example, if you:
- Open an account
- Complete an online order form
- Request product information
- Send us an email
We only record the details you provide, such as your email address.
You can view and manage the data we hold through your account at any time. You may also request data deletion (anonymisation) via the My Account page. We will delete your data within 72 hours of your request, after which your account will no longer exist.
How We Use Your Information
We use your personal information only for the purposes explained when it was collected, or as outlined here. Specifically, we use it to:
- Process and deliver your orders
- Manage your account
- Respond to enquiries
- Send updates about your order status
- Provide delivery details (name, email, phone number) to our carrier, currently ParcelForce, to assist with delivery and tracking
We will not use your information for any other purpose without your consent, unless required by law. If you opt in to receive our newsletter, we will use your email address to send it.
We never sell your data to third parties.
Children
We do not knowingly collect information from children under the age of 16. If you are a parent or guardian and believe we may hold data about a child under 16, please contact us via our Contact Us page. Once proof of relationship is provided, you may request access to or deletion of that child’s information, subject to applicable law.
Cookies
Our website uses cookies and Javascript to improve your browsing experience and help process your orders. Cookies are small files stored on your device and can only be read by our website while you are visiting. They are not used to contact you. By continuing to use our website, you agree to our cookie policy.
Security
We take data security seriously and use secure servers and files to protect your personal information. We also make every effort to keep your information accurate and up to date.
Please note that the internet is not always a fully secure way of transmitting data. We cannot accept responsibility for any unauthorised access to or use of information sent via the internet.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website at www.airconpressfittings.co.uk. We recommend checking periodically to stay informed of any changes.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your information is handled, please contact us via our Contact Us page.